[Starting draft. Replace everything in square brackets, check it against the countries you actually sell to, and delete this paragraph before you launch. It is a template, not legal advice.]

Last updated: [date]

Where we deliver

We deliver to [countries or regions]. If your country is not on the list, email [hello@example.com] and we will tell you whether we can.

When your order is dispatched

We aim to dispatch within [1-2] working days. Orders placed after [time] or at a weekend go out the next working day. You will get an email with tracking when yours leaves us.

How long it takes

[Country]: [2-4] working days. [Region]: [3-7] working days. Rest of the world: [7-14] working days. These are estimates from the carrier, not promises, and they stretch at busy times of year.

Whatever the estimate says, we will deliver within 30 days of your order unless we have agreed something else with you. If we miss that, you can give us a reasonable further period, and if we miss that too you can cancel and be refunded in full.

What delivery costs

[Standard delivery is [amount]. Delivery is free on orders over [amount]. Express delivery is [amount].] The exact cost for your order is shown at checkout before you pay.

Import duty and tax

Orders delivered outside [country] may attract import duty or tax when they arrive. That is charged by the destination country, not by us, and it is payable by you. We cannot tell you in advance what it will be.

Wrong address, or nobody home

Please check your delivery address before you order. If a parcel comes back to us because the address was wrong or nobody was available, we can send it again and may charge the cost of doing so.

If a parcel is late or lost

Email [hello@example.com] with your order number. We will chase the carrier, and if a parcel is genuinely lost we will replace it or refund you.